Taking applicationsVoice Support·Posted 4d ago
Customer Care Analyst & Ops ‑ Permanent Contract
Green-Got
Paris
Pay
$15–$17/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Paris
Open to people in the United States
FrenchMid level
About the role
Customer Care Analyst & Ops role at Green-Got, a French financial institution, handling member support mostly by chat plus email and phone and feeding issues back to product and tech teams. It is a permanent 39h/week contract, open to full remote from your country of residence, paying €28–32K per year.
What you'll do
- Respond to members via chat, email and phone
- Support accounts, transactions and product questions
- Resolve unprecedented cases
- Report member needs to product, tech and marketing
- Optimize processes and maintain documentation
- Track and report bugs until resolution
- Test new features before production
- Lead member-experience improvement projects
What you'll need
- Sense of service
- Rigor and organization
- Impeccable spelling and tone adaptation
- Analytical curiosity
- Calm under pressure
- Ability to adapt and prioritize
- Comfortable with people
- Rigorous on substance
Skills
EmpathyRigor and organizationWriting easeAnalytical curiosityStress managementProcess improvementDocumentationProject management
Benefits
Full remote from country of residencePermanent contractParis offices available
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