Dutch Speaking Customer Support Teammate
TaskUsVerified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Giza, Egypt
About the role
Dutch-speaking customer support role at TaskUs in Giza, Egypt, handling phone, email and live chat inquiries about accounts, subscriptions and billing. Requires near-native Dutch (B2/C1) and professional English (B1), with performance measured on CSAT and first-contact resolution.
What you'll do
- Handle inbound and outbound customer contacts in Dutch and English via phone, email and live chat
- Troubleshoot and resolve account, subscription and billing complaints on the spot
- Record all interactions and transactions in the CRM system
- Escalate complex technical issues to internal departments or management
- Share customer pain points and insights with product and service teams
- Meet KPIs such as First Contact Resolution and CSAT
What you'll need
- Near-native/full professional Dutch (B2/C1)
- Professional working English (B1)
- Strong grammar and professional phone manner
- Patience and empathy in a high-pressure environment
- Analytical and logical thinking
- Comfortable with Windows/macOS, Google apps and CRM tools
- Ability to multitask and stay organized
- Willing to work on-site in Giza, Egypt
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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