Advisor I, Customer Service – Mandarin (Kuala Lumpur Sentral)

A full-time customer service advisor role in Kuala Lumpur handling inbound and outbound calls plus internet inquiries for Mandarin-speaking customers. It focuses on resolving routine product or service issues, meeting KPIs, and documenting customer interactions in a call-tracking system.

• Handle inbound calls, outbound calls, or internet inquiries
• Clarify customer requirements and provide resolutions
• Listen to customer needs and build rapport
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate customer accounts accurately
• Track and retrieve information in a call-tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Mandarin language ability
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.