Inbound Contact Center Agent ‑ Outsourced
Banque MisrVerified company
On-site — El Sherouk, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Sherouk, Cairo, Egypt
About the role
Inbound contact center agent handling calls from Banque Misr customers, resolving requests and complaints within service-level targets. This is an on-site, full-time outsourced role in El Sherouk, Cairo, requiring Cairo residents and strong English.
What you'll do
- Handle inbound calls from Banque Misr customers
- Abide by SLAs including average handling time
- Resolve customer requests and complaints
- Manage and retain unsatisfied customers
- Record, analyze, and escalate customer requests and complaints
What you'll need
- Bachelor’s degree or equivalent
- Proficiency in Microsoft Office applications
- Strong command of English (spoken and written)
- Cairo resident
Skills
About Banque Misr
Banque Misr (BM) was established in 1920 by the pioneer economist and financial expert Mohamed Talaat Harb Pasha, who spearheaded the concept of investing in national savings and directing them toward economic and social development. Thus, Banque Misr was established as the first wholly Egyptian-owned bank.
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