Taguig Customer Care Specialist iRecruit Engage 2026

A full-time customer care role in Taguig, Philippines handling inbound and outbound calls or internet inquiries to resolve routine customer product and service issues. It is an entry-level position with shift rotation and a focus on meeting KPIs and documenting customer interactions.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems
• Clarify customer requirements
• Greet customers professionally
• Document and notate accounts
• Track information in call database
• Offer additional products/services
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Attention to detail and dependability
• Ability to multitask and adapt
• Ability to rotate shifts
• Team player and independent worker

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.