Taking applicationsVoice Support·Posted 14h ago
Customer Care Representative
SGSVerified company
Ciudad de México, CDMX, Mexico
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ciudad de México, CDMX, Mexico
EnglishEntry level
About the role
A full-time customer care role at SGS in Mexico City, coordinating audit scheduling, documentation, logistics and client communication between sales, operations and clients. It requires advanced English, at least one year of administrative experience and availability to travel between sites.
What you'll do
- Notify and confirm scheduled audits with clients
- Coordinate audit changes with the Scheduling area
- Send audit plans and service confirmation letters
- Manage and send work orders and documentation to the audit team
- Coordinate flight, accommodation and transfer reservations
- Send confirmed logistics to clients
- Manage documentation in internal systems such as CertIQ and Applaudd
- Follow up on report delivery and service closure
What you'll need
- Mexico City required
- Bachelor's, engineering or technical degree in Business Administration or related area
- Minimum 1 year in administrative activities
- Experience in customer service and follow-up
- Interaction and coordination with operational areas
- Advanced English required
- Knowledge of Windows and Office suite
- Availability to travel between sites
Skills
Customer serviceFollow-upNegotiationEffective communicationProblem solvingWork under pressureTeamworkWindows and Office suite
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