Customer Service Advisor ‑ Shaw XTRA 2026

A full-time customer service advisor role handling inbound and outbound calls, resolving routine product or service problems, and documenting customer accounts. It is based in Mandaluyong City, Philippines, and requires rotating shifts with entry-level experience preferred.

• Handle inbound and outbound customer calls
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements
• Document customer accounts accurately
• Offer additional products or services
• Track information in call tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Dependable with attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Courteous customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.