Taking applicationsVoice Support·Posted 14h ago
German Customer Service Agent for Booking.com ‑ Remote
apply2dayVerified company
Greece
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Greece
GermanEnglishEntry level
About the role
A remote German-speaking customer service role supporting Booking.com travelers and accommodation partners by phone, email, and chat. The job is based in Greece and includes relocation support for candidates moving from abroad, with monthly bonuses, meal vouchers, and health care benefits.
What you'll do
- Handle customer and partner queries by phone, email, and chat
- Assist with reservations, cancellations, modifications, and travel issues
- Provide guidance on platform tools, policies, and procedures
- Log interactions in the CRM system
- Resolve issues quickly and escalate when necessary
- Maintain professionalism and empathy
- Meet service quality and customer satisfaction goals
What you'll need
- Fluency in German and English, verbal and written
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Skills
German fluencyEnglish fluencyComputer skillsMultitaskingProblem-solvingCommunicationCRM logging
Benefits
Performance bonusMeal vouchersHealth insurancePaid trainingRelocation packageTravel expensesInitial accommodation
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