Taking applicationsVoice Support·Posted 8d ago
Customer Success Representative (m/w/d)
KOMBO medical solutions UG
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
GermanEnglishMid level
About the role
Customer Success Representative for a dental AI company, handling first-line support via chat, email, and phone, onboarding customers, and keeping CRM data accurate. It is a permanent full-time remote role open within the EU and requires fluent German and English.
What you'll do
- Be first point of contact via live chat, email, and phone
- Process first-level support tickets and escalate when needed
- Conduct onboarding calls and demos for new customers
- Keep CRM up to date when customer data changes
- Provide proactive support and contact customers before they ask
- Run outreach and win-back campaigns for inactive accounts
- Help expand and maintain help center documentation
What you'll need
- Experience in customer support or customer care
- Practical experience with live chat, helpdesk, ticketing tools, and CRM systems
- Pipedrive experience is a plus
- Fluent in German and English, written and spoken
- Understanding of dental sector customer needs
- Dental sector experience is a plus, not required
- Experience in account management
- Organized, thorough, friendly, analytical, and efficiency-minded
Skills
Customer supportLive chat/helpdesk/ticketing toolsCRM systems (Pipedrive a plus)Account managementGerman and EnglishOrganizationCritical thinkingAutomation and efficiency
Benefits
Permanent full-time employmentRemote work within the EUCompetitive salary depending on experienceInsight into the entire customer journeyTeam invests in good support and onboardingOpportunity to shape Customer Success at a growing dental AI company
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