Store Advisor

A retail Store Advisor role at a Vodafone shop in Suez, Egypt, combining sales of voice, data, devices and Vodafone Cash with handling customer inquiries, complaints and after-sales support. The position is on-site, not remote, and also covers store operations such as inventory, cash handling and mentoring new employees.

• Achieve sales targets across Vodafone products and services
• Drive upselling and cross-selling to improve conversion
• Handle customer inquiries, requests and complaints
• Ensure compliance with Vodafone policies, NTRA regulations and privacy requirements
• Manage store operations including inventory, stock, documentation and cash handling
• Support and mentor new employees
• Deliver first-visit resolution, after-sales support and loyalty initiatives
• Collaborate with other departments for seamless service delivery

• Customer-focused with strong listening and communication skills
• Basic sales and upselling capabilities with product knowledge
• Problem-solving skills for customer inquiries and complaints
• Basic understanding of smartphones, devices and digital solutions
• Good English communication skills, written and verbal
• Familiarity with FinTech services such as wallets and digital payments

Vodafone Egypt is the country's largest mobile network operator, serving tens of millions of customers with mobile, fixed and Vodafone Cash services. It runs large call centers in Cairo and a nationwide store network, and hires through the global Vodafone careers site.