English Customer Service Representative

A full-time, on-site customer service role in Cairo handling inbound calls, resolving customer issues, and documenting cases. It requires excellent English and basic computer and typing skills, with no prior experience required.

• Handle inbound calls
• Provide expert advice and accurate information
• Resolve calls and escalate only when needed
• Document all cases clearly
• Meet schedule adherence goals
• Make outbound follow-up calls
• Use multiple applications during calls

• University graduate or equivalent
• College dropouts with high school graduation or at least one year of university
• No particular experience required
• Excellent command of English
• Ability to use computers
• Ability to use internet applications
• Typing speed of minimum 20 WPM and 80% accuracy
• Flexibility and adaptability to working conditions and hours

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.