Customer Service Advisor ‑ Clark XTRA 2025
ConcentrixVerified company
Clark, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Clark, Philippines
About the role
An inbound/outbound call and internet-based customer support role at Concentrix's Clark, Philippines site, handling routine customer questions and problem resolution against contractual KPIs. It is an entry-level, full-time position requiring a high school diploma and willingness to rotate shifts, with no remote or Egypt eligibility stated.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems about products and services
- Meet contractual KPIs
- Clarify customer requirements using decision-support tools
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and notate accounts accurately
- Offer additional products and services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Tolerance for repetitive, high-production work
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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