Customer Service ‑ Dutch

A full-time customer service advisor role handling inbound/outbound calls and online inquiries for Dutch-speaking customers. It is based in Kagithane, Türkiye and involves routine problem resolution, KPI targets, and possible shift rotation.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Meet contractual KPIs
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic product and service knowledge
• Document and track information in call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Ability to work independently and as a team member

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.