Ilo‑Ilo Customer Care Specialist iRecruit Engage 2026

Customer care role handling inbound or outbound calls and online inquiries, resolving routine product or service issues and documenting customer interactions. The position is based in Iloilo City, Philippines, and requires shift rotation.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Clarify customer requirements
• Greet customers professionally
• Document and notate accounts accurately
• Offer additional products or services
• Track and retrieve information in call database
• Refer inquiries to published materials or senior staff

• High school diploma preferred
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Ability to communicate effectively
• Dependable and detail-oriented
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.