Customer Service Representative (Iloilo City)
TTECVerified company
Iloilo City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Iloilo City, Philippines
About the role
An onsite customer service role in Iloilo City, Philippines, handling escalated and complex customer calls, answering incoming contacts and researching solutions. It is a full-time TTEC position that requires at least three months of BPO experience and offers training and coaching from day one.
What you'll do
- Answer incoming communications from customers
- Conduct research to provide answers and resolve customer issues
- Own resolution of escalated or complex customer calls
- Consult on products and explain service knowledge to customers
What you'll need
- Completed senior high school or two years in college
- At least 3 months of BPO experience
- Great verbal communication and business writing skills
- Computer experience
- Willing to work onsite in Iloilo City
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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