Customer Service Advisor ‑ Portuguese 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
A full-time customer service advisor role in Quezon City, Philippines, handling Portuguese-language consumer contacts across multiple channels. It focuses on Level 1 troubleshooting, case documentation, escalation, and meeting daily performance goals.
What you'll do
- Serve as initial contact for consumer conversations and feedback
- Resolve Level 1 consumer problems
- Record case information and data across multiple channels
- Troubleshoot and research solutions
- Follow proper consumer handling and escalation procedures
- Meet daily measurable performance goals
- Work an assigned shift that may have varying start times
What you'll need
- Portuguese language
- Ability to work an assigned shift with varying start times
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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