Bilingual Spanish Customer Support Representative (Volvo Car USA)
TTECVerified company
Mahwah, New Jersey, United States
Pay
$23/hr
Job type
Full-time · On-site
Hours
US hours
Location
Mahwah, New Jersey, United States
Open to people in the United States
About the role
Bilingual Spanish/English customer support role for Volvo Car USA, handling calls, emails, SMS, chats, towing and roadside assistance. It is fully onsite in Mahwah, NJ, requires living within commuting distance, and starts at $23/hour.
What you'll do
- Coordinate towing and roadside assistance for Volvo owners
- Provide support via inbound and outbound calls, emails, SMS, and chats
- Document all customer interactions
- Answer product-related inquiries
- Resolve customer issues within authority
- Escalate complex issues to Tier 2 or management
What you'll need
- High school diploma
- Bilingual in Spanish and English; must pass assessments
- 1+ year customer service call-handling experience
- Must work fully onsite in Mahwah, NJ
- Must live within commutable distance
- Strong communication skills
- Creative problem-solving
- Speed and accuracy in typing
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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