Advisor I, Customer Service – Malay (Kuala Lumpur Sentral)

A full-time customer service advisor role handling inbound and outbound calls and online inquiries for Malay-speaking customers. The job is based in Kuala Lumpur Sentral and involves routine problem resolution, account documentation, and offering additional products or services.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements
• Maintain basic product knowledge
• Document customer accounts
• Offer additional products or services
• Track information in call database
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Dependable and detail-oriented
• Able to multi-task and adapt to change
• Able to work rotating shifts
• Malay language

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.