Customer Service Advisor ‑ Spark XTRA 2025
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
Customer service advisor role handling inbound and outbound calls or online inquiries and resolving routine customer problems for client products. The job is based in Quezon City, Philippines, and involves rotating shifts and routine support work.
What you'll do
- Handle inbound and outbound calls or internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Document and notate accounts accurately
- Offer additional products or services
- Track information in call tracking database
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation and PC knowledge
- Ability to communicate in writing and verbally
- Dependable with attention to detail
- Ability to multitask and adapt to changes
- Ability to rotate shifts as needed
- Tolerance for repetitive work in a fast-paced environment
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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