Taking applicationsVoice Support·Posted 15h ago
2026 Support Associate ‑ Korean&English(Seoul)
AgodaVerified company
Seoul, South Korea
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Seoul, South Korea
KoreanEnglishEntry level
About the role
Customer support role in Seoul handling booking inquiries via phone, email, and chat in Korean and English for Agoda. It is a full-time hybrid position with 24/7 rotational shifts and requires living in South Korea.
What you'll do
- Deliver service to guests and partners via phone, email, and chat
- Handle high volume of inquiries with accurate, timely resolutions
- Own booking issues end-to-end, including changes, cancellations, payments
- Work toward individual and team KPIs
- Develop expertise across Agoda product lines
- Apply Agoda policies fairly and consistently
- Collaborate with Team Leaders, Managers, and other teams
- Safeguard customer data and maintain confidentiality
What you'll need
- Excellent spoken and written Korean
- Minimum B1 level English
- Strong customer focus
- Calm and professional under pressure
- Good problem-solving using guidelines and data
- Flexibility to adapt to tools, processes, and feedback
- Time and priority management in a fast-paced environment
- Reliability, integrity, and collaborative attitude
Skills
Customer supportKoreanEnglish (B1)CommunicationProblem-solvingTime managementCRM/ticketing systemsTravel/e-commerce knowledge
Benefits
Hybrid workPerformance bonusHealth insuranceTravel discountsWork from anywhere 30 days per yearHome office allowance ($400 USD)Structured trainingCareer growth
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