Taking applicationsVoice Support·Posted 15h ago
Customer Experience Specialist ‑ French Bilingual (Canada)
QuinceVerified company
Canada, Remote
Pay
$18.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Canada, Remote
FrenchEnglishMid level
About the role
A full-time customer experience role handling chat, email, phone, and social support for Quince, with French and English required. It pays $26 CAD per hour plus a performance bonus, but is limited to candidates in Canada.
What you'll do
- Own each customer interaction from start to finish
- Resolve issues with empathy
- Navigate tools efficiently while keeping the human touch
- Share insights and recurring patterns to improve the experience
- Become a product expert to guide customers authentically
What you'll need
- High School diploma or GED
- Bilingual in French and English, written and spoken
- Minimum 2 years of customer service experience
- Ability to build relationships and resolve issues in a remote environment
- Dedicated, quiet workspace
- Reliable high-speed internet of 75+ Mbps download / 10+ Mbps upload
- Based in Canada
Skills
EmpathyCustomer communicationProblem resolutionDigital tool adoptionProduct knowledgeOwnershipAdaptability
Benefits
Paid trainingPerformance bonusHealth insuranceVirtual healthcareCareer growthReferral bonusesSet schedule with guaranteed hours401K
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