Taking applicationsVoice Support·Posted 21d ago
Customer Success Manager — Japanese & Korean Speaking (Remote)
Dropbox
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
JapaneseKoreanEnglishMid level
About the role
Customer Success Manager at Dropbox responsible for post-sale strategy and relationships for customers in Japan and Korea, driving adoption, retention, and growth. Requires Japanese and Korean speaking, 4+ years of B2B SaaS customer-facing experience, and is listed as remote anywhere in the world.
What you'll do
- Own post-sale customer strategy
- Drive product adoption and retention
- Build relationships with customer stakeholders
- Engage with IT administrators on technical topics
- Lead strategic customer engagements and Success Business Reviews
- Partner with Sales on account strategy
- Use customer insights to prioritize actions
What you'll need
- 4+ years in B2B SaaS customer-facing role
- Commercial acumen
- Technical aptitude and product curiosity
- Manage a portfolio across Japan and Korea
- Analytical and problem-solving skills
- Proactive self-starter
- Japanese and Korean language skills
Skills
Customer successAccount managementProduct adoptionRetention and growthTechnical fluencyRelationship buildingB2B SaaSAnalytical problem-solving
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