Customer Advisor ‑ Customer Service ‑ Rabat ‑ French/English
ConcentrixVerified company
Rabat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Rabat, Morocco
About the role
This is a customer service advisor role in Rabat, Morocco, handling customer questions and complaints by phone, email, or chat in French and English. It offers bonuses, health insurance, flexible hours, and possible remote work after an integration period.
What you'll do
- Answer customer questions by phone, email, or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Master French written and spoken
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Master digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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