Taking applicationsVoice Support·Posted 15h ago
Customer Service Specialist | Fortaleza
ConcentrixVerified company
Fortaleza, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Fortaleza, Brazil
PortugueseEntry level
About the role
On-site customer service role in Fortaleza, Brazil, supporting customers by chat, email and voice. Monthly pay starts at R$ 1,621.00 with benefits including paid training, medical/dental assistance and career development.
What you'll do
- Serve customers by chat, email and/or voice
- Understand questions and needs to guide solutions
- Support customers at different journey moments
- Record information accurately in systems
- Use different tools and systems during service
- Collaborate with the team for quality and improvement
What you'll need
- Completed high school
- 18 years or older
- Experience with voice, chat and/or email customer service
- Good oral and written communication
- Active listening, empathy and solution focus
- Good typing and ease using simultaneous systems
- Familiarity with technology
- Organization and attention to detail
Skills
Chat, email and voice supportOral and written communicationActive listeningEmpathySolution focusTypingSimultaneous systemsAttention to detail
Benefits
Paid trainingMedical and dental assistanceLife insuranceChildcare assistanceWellhub gym accessMeal/food voucherCollege and language course discountsCareer growth
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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