Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Remote job)
ZelhVerified company
Remote job, Serbia
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote job, Serbia
EnglishMid level
About the role
Customer Service Representative supporting order fulfillment, purchase orders, customer schedules, and delivery updates. The role is remote, full-time, Monday-Friday 7am-4pm CST, with USD pay and equipment provided.
What you'll do
- Review and process purchase orders
- Coordinate with internal teams on orders and schedules
- Respond to customer requests and complaints same business day
- Monitor shipping lines and on-time delivery
- Communicate delays and recovery timelines to customers
- Process customer releases via EDI, portals, and email
- Track parts and production progress
- Send order acknowledgments to customers
What you'll need
- Previous customer service, order management, logistics, supply chain, or manufacturing experience
- Experience with purchase orders, customer schedules, and order fulfillment
- Strong written and verbal communication skills
- Ability to manage multiple requests and priorities
- Strong attention to detail and accuracy
- Proactive problem-solving and follow-up
- EDI, customer portals, and/or ERP experience is a plus
- Good organizational and time-management skills
Skills
Purchase order managementOrder fulfillmentCustomer communicationEDI/customer portals/ERPSchedulingLogistics/supply chainAttention to detailProblem-solving
Benefits
Paid time offEquipment providedPaid in USDRemote workTeam building and corporate eventsSupportive team
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