Customer Advisor ‑ Customer Service ‑ Dakar ‑ French & English
ConcentrixVerified company
Ngor Dakar
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ngor Dakar
About the role
A full-time Customer Advisor role in Dakar handling inbound customer contacts by phone, email, letter, and possibly social media. It requires perfect French and English and offers health insurance, meals, training, career growth, and possible teleworking after the integration period.
What you'll do
- Support prospects and customers by resolving issues or providing information
- Promote brand image and enhance customer satisfaction
- Manage complaints effectively
- Handle inbound calls, emails, letters, and possibly social media interactions
- Act as an ambassador for customer satisfaction
What you'll need
- Perfect command of written and spoken French and English
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Proficient in digital tools
- Curious about adopting new technologies
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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