Taking applicationsVoice Support·Posted 15h ago
E‑Commerce Customer Support & Sales Specialist (UK ‑ Remote)
Johannesburg, Gauteng, South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Johannesburg, Gauteng, South Africa
EnglishMid level
About the role
Remote full-time ecommerce customer support and sales role handling inbound and outbound calls and emails for a UK home-improvement retailer. It requires 2+ years of customer service experience, strong English, and a home office, but is open only to candidates residing and eligible to work in South Africa.
What you'll do
- Handle inbound customer calls and emails
- Make outbound calls to customers when required
- Respond to customer enquiries quickly and professionally
- Resolve order queries and customer issues
- Maintain accurate customer records in the CRM
- Work closely with the UK team
- Help clear customer enquiries and maintain inbox SLAs
- Support continuous improvements to customer service processes
What you'll need
- 2+ years' experience in customer service, customer care, or contact centres
- Excellent spoken and written English
- Experience supporting UK, Australian, or international customers
- Strong telephone manner and confidence speaking with customers
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail
- Proactive, reliable, and positive attitude
- Stable high-speed internet and professional home office setup
Skills
Customer supportInbound and outbound callsEmail supportCRM systemsOrder query resolutionSLA managementEcommerceAttention to detail
Benefits
Competitive salaryFully remoteLong-term career opportunitySupportive managementCareer growth
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