Taking applicationsVoice Support·Posted 14h ago
Customer Advisors ‑ Customer Service ‑ Cotonou ‑ English Speaking
ConcentrixVerified company
Cotonou
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cotonou
FrenchEnglishEntry level
About the role
Customer service advisor role handling inbound calls, emails, letters and possibly social media for clients. Based in Cotonou, Benin, it requires fluent French and English and offers training, transport allowance and a performance bonus.
What you'll do
- Support prospects and clients with problems or information
- Promote brand image and customer satisfaction
- Manage complaints effectively
- Act as an ambassador for customer satisfaction
- Handle inbound calls, emails, letters and potentially social media
What you'll need
- Perfect command of French and English, written and spoken
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Proficient with digital tools
- Curious about new technologies
Skills
CommunicationOrganizationAutonomyPositive attitudeDigital tools proficiencyFrench and English
Benefits
Transport allowancePerformance bonus40-hour-per-week contractInitial and continuous trainingQuality of life at workCareer advancement prospects
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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