Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Spanish/English)
Huzzle.comVerified company
Colombia, Argentina, Honduras, Costa Rica +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Colombia, Argentina, Honduras, Costa Rica +1 more
EnglishSpanishMid level
About the role
A full-time remote bilingual customer service role handling inbound and outbound calls and inquiries in both English and Spanish for companies placed through Huzzle. It is an independent-contractor position open to candidates in a short list of Latin American countries, with CRM work and KPI targets on call quality and satisfaction.
What you'll do
- Manage inbound and outbound calls in English and Spanish
- Address inquiries, resolve complaints, and give accurate product information
- Record customer interactions in the company database
- Escalate complex issues with a smooth hand-off
- Meet KPIs for call quality, resolution time, and satisfaction
What you'll need
- Fluency in English and Spanish, written and verbal
- Proven customer service or call center experience
- Strong active listening and empathy
- Proficiency with basic computer systems and CRM software
- Ability to multitask across software while on calls
- Previous remote call center experience
Skills
Bilingual phone communication (English/Spanish)Active listening and empathyCRM software proficiencyMultitasking across applicationsProblem-solvingComplaint resolutionCall documentation
Benefits
Fully remoteCareer growthPeer communityOngoing support from Huzzle
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.