Taking applicationsVoice Support·Posted 18d ago
Customer Success Manager – High‑Touch Onboarding
HYROS
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
Customer Success Manager at HYROS responsible for high-touch onboarding, technical setup, and retention for key customers. The role is fully remote and open worldwide, with a strong focus on tracking integrations and helping customers get value from attribution data.
What you'll do
- Own high-touch onboarding for key customers
- Guide technical implementations and platform integrations
- Troubleshoot tracking, integration, and data validation issues
- Lead onboarding calls and customer training sessions
- Manage customer portfolio, adoption, and retention
- Identify risks early and solve problems proactively
- Help customers use attribution data for business decisions
- Improve onboarding playbooks and processes
What you'll need
- 5+ years Customer Success experience
- Ideally SaaS background
- Experience managing high-touch or strategic customers
- Comfort working in technical customer environments
- Familiarity with Meta Ads, Google Ads, Shopify, or similar
- Understanding of websites, funnels, tracking scripts, integrations, pixels/events
- Able to troubleshoot logically and explain solutions
- Excellent communication skills
Skills
Customer SuccessHigh-touch onboardingSaaSTechnical implementationTracking scripts and integrationsMeta Ads / Google Ads / ShopifyTroubleshootingCommunication
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