Taking applicationsVoice Support·Posted 8d ago
Hypercare Representative (LATAM)
Cloudbeds
LATAM
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
LATAM
EnglishMid level
About the role
Customer onboarding/support role helping hotel clients during their go-live period by handling technical questions, urgent calls, and support tickets. It is a fully remote LATAM-only position with fixed EST shift options.
What you'll do
- Support clients during the post-go-live window
- Manage a high-priority ticket queue and incoming hotlines
- Troubleshoot integrations and live data flows
- Join urgent, unscheduled calls when needed
- Document account activities and health metrics in CRM
- Guide clients from technical setup to long-term product use
- Share live-environment customer feedback with product teams
What you'll need
- Reside in LATAM
- Hospitality experience
- Customer-facing support experience
- Technical aptitude and learning agility
- Ability to use AI tools and automation
- CRM record-keeping
- Ability to work EST shift options
Skills
Customer onboardingTechnical troubleshootingAI toolsCRMSLA managementHospitality operationsClient communicationRoot-cause investigation
Benefits
Fully remote
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