Bilingual Teammate
TaskUsVerified company
Cali, Valle del Cauca, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cali, Valle del Cauca, Colombia
About the role
TaskUs is hiring a Bilingual Teammate for customer support across inbound/outbound calls, email, live chat, content filtering, and troubleshooting. The full-time role is listed in Cali, Colombia and requires willingness to work cyclical schedules with strong communication and computer skills.
What you'll do
- Handle inbound and outbound calls
- Respond to email and live chat inquiries
- Filter client website content
- Troubleshoot basic technical issues
- Resolve customer complaints
- Escalate priority issues and route calls
- Meet client KPIs
- Document customer interactions
What you'll need
- Willing to work cyclical schedules
- Phone, email, and live chat support experience is a plus
- Customer service, sales, billing, collections, or technical support experience is a plus
- Strong verbal and written communication
- Computer literate in Windows, macOS, Microsoft Office, Google apps
- Typing speed 30 WPM voice / 35 WPM non-voice
- Problem solving and critical thinking
- Self-motivated and able to work under pressure
Skills
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.