Taking applicationsVoice Support·Posted 6d ago
Customer Service Manager
Talent Sam
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
This is a full-time remote Customer Service Manager role at Talent Sam. It involves leading customer service operations, managing a support team, and improving customer satisfaction, requiring 2+ years of leadership experience and English communication skills.
What you'll do
- Lead customer service operations
- Manage a high-performing support team
- Oversee daily support operations
- Monitor team performance
- Implement process improvements
- Collaborate with cross-functional teams
- Enhance customer satisfaction
What you'll need
- 2+ years as Customer Service Manager, Customer Support Manager, Operations Manager, or similar leadership role
- Excellent verbal and written English communication
- Proven experience managing and coaching customer service or support teams
- Strong leadership, problem-solving, and decision-making skills
- Experience developing customer service processes and workflows
- Ability to analyze customer service metrics and implement improvements
- Experience with CRM and support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar
- Self-motivated and comfortable working remotely
Skills
Customer service managementTeam leadershipCommunicationProblem-solvingProcess improvementCRM platformsPerformance metrics analysisB2B/SaaS support
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