Bilingual Customer Service Representative – Spanish‑English ‑ Automotive Support ‑ Remote Canada

Remote customer service role supporting vehicle owners and dealerships by phone, chat and email for an automotive brand, covering features, warranty, recalls, maintenance and app troubleshooting. Requires Spanish and English fluency and is open only to residents of certain Canadian provinces, paying a base wage of $18 an hour plus performance bonuses.

• Answer incoming customer contacts via phone, chat, email and other channels
• Assist with vehicle features, ownership questions, warranty coverage, recalls and maintenance schedules
• Provide basic troubleshooting for connected services, mobile app, navigation and infotainment
• Research questions using internal tools and documented procedures
• Document interactions and next steps in customer management systems
• Resolve concerns on first contact where possible
• Escalate complex issues to appropriate support teams

• Bilingual in Spanish and English
• 6 months or more of customer service experience
• Automotive, technical support, troubleshooting or product support experience
• High school diploma or equivalent
• Ability to explain technical information clearly
• Computer experience navigating multiple systems
• Secure high speed wired internet connection (minimum 30 mbps)
• Resident of an eligible Canadian province

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.