Taking applicationsVoice Support·Posted 4d ago
Senior Manager, Customer Success Management ‑ EMEA/APJ
Chainguard
EMEA
Pay
$96.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
EMEA
EnglishSenior level
About the role
A senior people-management role leading Customer Success Managers who support Chainguard’s enterprise accounts in EMEA/APJ. It emphasizes retention, expansion, and scaled customer-success operations, and requires the applicant to be based in the United Kingdom.
What you'll do
- Lead and mentor a team of CSMs
- Define segment-specific customer success strategies
- Monitor adoption, health scores, and engagement
- Identify churn risks and expansion opportunities
- Act as voice of the customer
- Support renewal and retention strategies
- Refine processes, tooling, and reporting
- Collaborate with Sales, Product, and Marketing
What you'll need
- 4+ years in Customer Success or Technical Account Management
- Prior people management experience
- Enterprise or high-ARR segment experience
- High-touch customer success model experience
- Cybersecurity/DevOps background preferred
- Strong operational and process-building mindset
- Metrics-driven retention and growth experience
- Currently located in the United Kingdom
Skills
People managementCustomer successEnterprise account managementRetention and expansionData-informed engagementProcess optimizationCross-functional collaborationCybersecurity/DevOps background
Benefits
Performance bonus
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