Bilingual AHS Specialist ‑ Spanish
AmazonVerified company
Tempe, Arizona, USA, United States
Pay
$16–$28/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Tempe, Arizona, USA, United States
Open to people in the United States
About the role
Full-time Account Support Specialist role supporting Amazon third-party Sellers by phone and email, including pre- and post-suspension cases. It is based in Tempe, AZ and requires five days in office per week plus English and Spanish fluency.
What you'll do
- Provide prompt support to Amazon Sellers
- Contact Sellers by phone and email
- Handle pre-suspension and post-suspension Seller cases
- Escalate Seller issues appropriately
- Maintain quality, productivity and first-contact resolution metrics
- Liaise with other departments to resolve issues
- Provide guidance on complex cases using SOP and judgment
- Identify trends and suggest improvements
What you'll need
- 1+ years of customer service experience
- Fluent in English
- Fluent in Spanish
- Experience with Microsoft Office products
- Flexible schedule including weekends, nights, and/or holidays
- Ability to be on site 5 days a week in Tempe, AZ
- Experience in payments or e-commerce
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.