Taking applicationsVoice Support·Posted 14h ago
Customer Service Specialist
OmioVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishEntry level
About the role
A full-time customer service role in Berlin handling traveller inquiries by email, phone, live chat and social media. It requires native German and fluent English and offers a travel allowance, weekly lunches, events, yoga and German classes.
What you'll do
- First point of contact via email, phone, live chat and social media
- Handle payment and booking modification inquiries
- Resolve requests and complaints
- Communicate with travellers, Omio and transport providers
- Maintain high customer satisfaction
- Create and implement service processes
- Develop training manuals
What you'll need
- Native German
- Fluent English
- Superior communication and problem solving skills
- Take ownership of cases
- Well organized
- Work under pressure and towards targets
- Flexible for late and weekend shifts
- Customer service or sales experience is a plus
Skills
CommunicationProblem solvingCustomer serviceProcess optimizationOrganizationWorking under pressureMultichannel support
Benefits
Annual travel allowanceCatered weekly lunchesMonthly company eventsYoga sessionsGerman classesEducational budgetDiverse team
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