Customer Experience Specialist
TTECVerified company
Dearborn, Michigan, United States
Pay
$20/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Dearborn, Michigan, United States
Open to people in the United States
About the role
Remote customer experience role supporting automotive mobility program members by phone, video chat, and online chat. Pays $20 per hour and focuses on building member relationships, resolving issues, and guiding users through a new technology program.
What you'll do
- Provide exceptional member experiences
- Diagnose issues and guide members to resolution
- Troubleshoot with legacy app owners
- Research and resolve billing or payment issues
- Own the member experience end to end
- Escalate or address issues appropriately
- Suggest out-of-the-box ideas and changes
What you'll need
- High School Diploma required
- Associate or Bachelor's degree preferred
- 3-5 years experience in training, PR, sales, marketing, customer service, or related fields
- Excellent communication skills
- Comfortable with phone, video chat, email, text, and social media
- Strong typing speed and accuracy
- Ability to work under pressure
- Open to relocation and travel
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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