Taking applicationsVoice Support·Posted 14h ago
Junior Customer Experience Consultant (Berlin)
DoctolibVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishEntry level
About the role
Junior Customer Experience Consultant at Doctolib in Berlin, supporting customers with requests, data quality, product settings and contract-related tasks. The role requires fluent German and good English and is based in Berlin, so it is not a remote position open to workers in Egypt.
What you'll do
- Process standardized customer support tasks
- Review and route incoming customer requests
- Maintain and update customer data
- Document customer interactions
- Configure and optimize Doctolib product settings
- Support contract conclusions, cancellations and license transfers
- Work with the team on customer satisfaction, retention and growth
What you'll need
- First experience in customer service, Customer Success or inside sales
- Structured and able to prioritize many parallel topics
- Independent, solution-oriented team player
- Detail-oriented with clean documentation
- Confident customer communication by email, phone or chat
- Fluent German (at least C1)
- Good English (at least B2)
Skills
Customer supportData quality and documentationCRM systems (Salesforce)Product configurationCommunicationOrganization and prioritizationGerman (C1)English (B2)
Benefits
Paid time offHealth insuranceCompany pension schemeParental leaveMental health supportMeal vouchersSports subsidyDeutschlandticket
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