Customer Advisor ‑ Customer Service ‑ Villers‑Cotterêts

Customer Advisor role at Concentrix in Villers-Cotterêts, France, handling incoming calls, emails, letters and possibly social media to support clients and resolve complaints. It is a full-time 37-hour contract with French-language work, partial remote work subject to criteria, and variable pay based on results.

• Support prospects and clients with problem resolution and information
• Promote brand image and develop customer satisfaction
• Handle complaints efficiently
• Act as an ambassador for customer satisfaction
• Respond via incoming calls, emails, letters and potentially social media

• Perfect command of French, written and spoken
• Excellent communication skills
• Organized and autonomous
• Positive attitude
• Proficient with digital tools
• Curious about adopting new technologies
• Available Monday to Friday between 8:30 a.m. and 7:00 p.m.

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.