Customer Service Advisor ‑ Digital Intake ‑ Cagayan De Oro 2026

Customer Service Advisor role handling inbound and outbound calls plus digital intake, resolving routine customer product or service issues. The full-time position is based in Cagayan de Oro, Philippines, and requires rotating shifts as needed.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide routine resolutions
• Greet customers professionally
• Document and notate customer accounts accurately
• Track and retrieve information in call tracking database
• Offer additional products or services
• Refer inquiries to published materials or senior staff
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate effectively
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Ability to work independently and in a team

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.