Taking applicationsVoice Support·Posted 14h ago
Bilingual Senior Customer Service Representative ‑ English‑Spanish ‑ WFH
TTECVerified company
Bogotá, Colombia
Pay
$4.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Bogotá, Colombia
EnglishSpanishSenior level
About the role
A remote bilingual English-Spanish customer service role handling escalated or complex customer calls and researching solutions. It is based in Bogotá, Colombia and offers a base wage plus meal and connectivity allowances.
What you'll do
- Answer incoming customer communications
- Resolve escalated or complex calls
- Research solutions for customer issues
- Consult on products with compassion
- Make recommendations based on research
- Lead by example and support team success
What you'll need
- 2+ years customer service experience
- Some post-secondary education
- Comfortable making decisions
- Solution-oriented mindset
- Computer experience
- High-speed internet (>15 Mbps)
- Bilingual English-Spanish
Skills
Customer serviceIssue resolutionResearchDecision makingComputer literacyEnglishSpanishProduct consultation
Benefits
Career growthInclusive cultureFree coursesBase wageMeal allowanceConnectivity supportTraining and coaching
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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