Customer Service Representative (Mumbai)

This is a full-time customer service representative role based in Mumbai, India, handling inbound/outbound calls and online customer inquiries and resolving routine product or service issues. It may also involve content moderation, including reviewing explicit or sensitive content, and requires rotating shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and provide appropriate solutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in a call-tracking database
• Offer additional products or services
• Review reported content for violations if assigned to content moderation

• Graduate or undergraduate in any discipline
• 0 to 3 years of relevant experience
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.