Taking applicationsVoice Support·Posted 15h ago
Senior Agent, Customer Service (Dutch Speaker)
OKXVerified company
Budapest, Hungary
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Budapest, Hungary
DutchEnglishSenior level
About the role
A senior customer service agent role at crypto exchange OKX, handling Dutch-language customer inquiries by email, chat and voice, plus escalation of unresolved issues. It requires Dutch and English fluency, offers a yearly performance bonus and a hybrid setup based in Budapest, Hungary.
What you'll do
- Handle customer inquiries via email, chat and voice
- Collaborate with product and marketing stakeholders on complaints and feedback
- Maintain strong knowledge of company products
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2/Supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto-related studies or related field
- Spoken and written Dutch proficiency
- High level of English proficiency
- Willing to work on shift rotation
- Strong interpersonal skills under pressure
- Problem-solving mindset
- Excellent time management
- Quick learner
Skills
Dutch fluencyEnglish proficiencyEmail, chat and voice supportMultilingual supportCRM tools (Zendesk)Cryptocurrency/fintech knowledgeProblem-solvingTime management
Benefits
Competitive remuneration packageYearly performance bonusCareer growthMentoring and training programmesEmployee recognition programMultinational working environmentHybrid work environment
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