Taking applicationsVoice Support·Posted 14h ago
English‑speaking Customer Service Representative
TTECVerified company
Cape Town, South Africa
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Cape Town, South Africa
EnglishEntry level
About the role
An onsite customer service role in Cape Town handling calls from U.S. customers of a home improvement retailer, with possible upselling. It requires South African citizenship or permanent residency and regular overnight shifts.
What you'll do
- Answer incoming calls from U.S.-based customers
- Resolve customer inquiries
- Provide accurate and complete information
- Use required tools and processes
- Upsell products or services when required
What you'll need
- Customer service experience
- Matric/NQF Level 4
- South African citizenship or permanent residency
- Fluent English proficiency (B2 level)
- Ability to work regular overnight shifts
- Basic computer skills
- Consistent attendance and punctuality
- Professional and positive approach
Skills
Customer serviceClear communicationEmpathyActive listeningBasic computer skillsMulti-system navigationAdaptabilityAccountability
Benefits
Paid time offHealth insuranceTuition reimbursementWellness incentivesCareer growth
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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