Taking applicationsVoice Support·Posted 4d ago
Customer Results Manager II
Tekmetric
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishEntry level
About the role
The Customer Results Manager II owns onboarding and customer success for single-location auto repair shops during their first six months on Tekmetric. Success is measured by activations and retention, with hands-on training, product adoption, and escalation ownership required.
What you'll do
- Guide new SMB shops through onboarding from contract close to go-live
- Build relationships with shop owners as primary point of contact
- Lead calls and hands-on training sessions
- Monitor product usage and drive best practices
- Own customer risks and escalations
- Document activity and progress throughout the customer journey
- Collaborate with Sales, Support, and Product teams
- Reinforce Tekmetric's customer service and communication standards
What you'll need
- 1-2 years in customer onboarding, customer success, or other customer-facing roles
- Manage concurrent client onboarding timelines and milestones
- Lead customer-facing calls and explain complex details clearly
- Strong time management and documentation skills
- Work through ambiguity and change
- Salesforce familiarity is a plus
- Automotive industry experience is a plus
Skills
Customer onboardingCustomer successProject managementCustomer communicationOrganizationAdaptabilityCRM toolsProduct adoption
Benefits
Career growthRemote/hybrid workCompany offsites
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.