Taking applicationsVoice Support·Posted 14h ago
Implementation & Customer Success Specialist — AI Agents
Wing AssistantVerified company
Metro Manila, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Metro Manila, Philippines
EnglishMid level
About the role
Implementation & Customer Success Specialist at an AI voice-agent startup, owning customers from contract signing through configuration, go-live, adoption, and retention. The role is execution-heavy: configuring AI agents and integrations, troubleshooting technical issues, and running customer calls, with US business-hours availability required.
What you'll do
- Own customers from contract to expansion
- Configure AI agents and integrations
- Troubleshoot customer issues
- Run onboarding and check-in calls
- Test implementations end-to-end
- Document recurring issues and playbooks
- Identify churn risks and expansion opportunities
- Handle healthcare/EHR integrations
What you'll need
- Customer-facing experience
- Excellent English communication
- Demonstrated ownership
- Technical aptitude
- Software configuration comfort
- US business-hours availability
- Quick learner
- Adaptable to new technologies
Skills
AI agent configurationPrompt and workflow setupAPI/webhook troubleshootingThird-party integrationsCustomer onboardingTechnical troubleshootingNo-code automationHealthcare/EHR integrations
Benefits
Remote workProfessional developmentCareer growthLearning resourcesCollaborative environmentStartup culture
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