Taking applicationsVoice Support·Posted 15h ago
Customer Support Representative (Costa Rica) ‑ November 3rd
Owner.comVerified company
Remote, Costa Rica
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Costa Rica
EnglishSpanishMid level
About the role
A full-time remote customer support role for Owner.com, handling high-volume inbound calls plus some chats and emails from restaurant owners and guests. It requires fluent English and Spanish, 3–5+ years of support experience, and availability for PST shifts including weekends.
What you'll do
- Handle high-volume inbound calls, chats, and emails
- Deliver empathetic, hospitality-driven support
- Manage multiple concurrent conversations
- Own complex or high-priority issues
- Meet 90%+ customer satisfaction
- Document interactions in Salesforce
- Collaborate with teammates in Slack
- Surface recurring issues and process insights
What you'll need
- 3–5+ years customer support experience
- B2B SaaS or tech support background preferred
- Fluent English and Spanish (C1/C2)
- High-volume support experience
- Escalation handling
- Salesforce/CRM familiarity
- Reliable home workspace and internet
- Weekend and flexible shift availability
Skills
Customer supportEmpathetic communicationHigh-volume call handlingSalesforceTelephony systemsProblem-solvingEscalation managementEnglish and Spanish fluency
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