Alabang Customer Care Specialist iRecruit Engage 2026

A full-time customer care role in Alabang, Philippines handling inbound and outbound calls or internet inquiries and resolving routine product or service issues. It is entry-level, asks for a high school diploma and three to six months of relevant experience preferred, and requires rotating shifts as needed.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Meet contractual KPIs
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC skills
• Ability to communicate effectively in writing and verbally
• Attention to detail and dependability
• Ability to multitask and adapt to change
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.