Customer Advisor ‑ Customer Service ‑ Agadir ‑ Spanish/French
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Agadir, Morocco
About the role
Customer service advisor role in Agadir, Morocco, answering customer questions by phone, email or chat and resolving complaints in Spanish and French. The job offers language and performance bonuses, health insurance, flexible schedules, and possible remote work after an integration period for eligible residents outside several Moroccan cities.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and manage requests or complaints
- Offer personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Perfect command of Spanish and French, written and oral
- English knowledge is a plus
- Excellent communication skills
- Organized, autonomous and positive attitude
- Comfortable with digital tools
- Enthusiasm for challenges and customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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